Refund & Return Policy

Last Updated: July 2026

This Refund & Return Policy (“Policy”) governs all returns, exchanges, and refunds for purchases made through amysboutique.store (“Website”). By placing an order, you acknowledge and agree to the terms outlined below.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The item is unused, unopened, and in original packaging.
• The return request is submitted within 7 calendar days of confirmed delivery.
• The product is not listed as non‑returnable under Section 2.

We reserve the right to inspect returned items and deny refunds for products that do not meet these criteria.

2. Non‑Returnable Items

For health, safety, and regulatory reasons, the following items cannot be returned:

• Opened or used fragrances
• Body mists, body sprays, deodorants, or cosmetics that have been opened
• Clearance or final‑sale items
• Gift sets with missing components
• Items damaged due to customer misuse or negligence

These restrictions are standard in the beauty and fragrance industry.

3. Return Process

To initiate a return, email returns@amysboutique.store with:

• Order number
• Reason for return
• Photos of the item and packaging

We will respond within 3 business days with instructions.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds

Refunds are issued only after:

• The returned item is received
• The item passes inspection
• The return is approved

Refunds are processed to the original payment method within 5–7 business days. Shipping fees, handling fees, and insurance fees are non‑refundable.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery
• Provide photos of the product and packaging

We will offer a replacement or refund at no additional cost.

Failure to report damage within the required timeframe may result in denial of the claim.

6. Lost or Stolen Packages

Once an order is marked “Delivered” by the carrier, the Company is not responsible for:

• Theft
• Misdelivery
• Packages lost after delivery

Customers must contact the carrier directly for claims.

7. Exchanges

We do not offer direct exchanges. Customers may return eligible items and place a new order.

8. Policy Changes

We reserve the right to modify this Policy at any time. Changes apply to all purchases made after the updated date.